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Return & Refund Policy

Last updated: 2024-02-25

RETURNS

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We have a 3 days return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at official@sixstring.in. Please note that returns will need to be sent to the following address:

Six String Entertainment Private Limited ( Publication Division)

G-11 Amurtha Ville, Raj bhavan Road

Opposite Yashoda Hospital, TS, 500082, India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not India, shipping your goods may take longer than expected.

You can always contact us for any return questions at official@sixstring.in.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Digital Products does as sheet music download are neither return in nay form or amount refunded.

Physical books are returned and amount refunded subject to the sole descretion of the management

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or Products offered in discount !

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days through the same channel you used to purchased the product !

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 7business days have passed since we’ve approved your return, please contact us at official@sixstring.in.

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